Shipping Policy

At Ebeezbrandz, we are committed to delivering your order with care, reliability, and efficiency. Please review our shipping details below.

Order Processing & Delivery Time

• Handling Time: 0–1 Business Days (Monday – Friday)
• Transit Time: 1–2 Business Days (Monday – Friday)
• Total Estimated Delivery Time: 1–3 Business Days
•  

Orders placed after 1:00 PM SAST will be processed on the next business day.

Please note that business days do not include weekends or holidays.

Order & Shipping Confirmation

After placing your order, you will receive:

• An order confirmation email
• A shipping confirmation email with tracking details once your order ships
• A delivery confirmation notification once your package has been delivered

If you do not receive confirmation emails, please check your spam or junk folder.

Shipping Carriers

We ship throughout South Africa using The Courier Guy.

Shipping Fees

We proudly offer free shipping on orders over R1000, while a shipping fee of R99 applies to orders under R1000.

There are no additional handling charges.

No hidden fees.

Tracking Information

Once your order ships, a tracking number will be emailed to you.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Lost, Stolen, or Missing Packages

If your tracking status shows “Delivered” but you cannot locate your package:

1. Confirm the shipping address entered at checkout is correct.
2. Check with neighbors, household members, or building management.
3. Contact the shipping carrier directly using your tracking number.

If the carrier officially confirms the package is lost in transit, please contact us at:

Email: sales@ebeezbrandz.co.za

(Include your order number in the email.)

We will promptly assist you with a replacement or refund in accordance with our policies.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to:

• Severe weather conditions
• Carrier disruptions
• High seasonal demand
• Incorrect or incomplete shipping information

If your order has not arrived within the estimated timeframe, please contact us at

If you have any questions about shipping or your order, please contact us:

Ebeez Brandz

Email: sales@ebeezbrandz.co.za
Phone: +27 83 963 2329
Support: Monday to Saturday, 8 AM–5 PM.